Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to return it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopharkel@gmail.com Please note that returns will need to be sent to the following address: Shop 6, 2nd floor faith plaza, number 35/37 martins street, Lagos island.

If your return requst is accepted, we’ll inform you via email as well as send you instructions on how and where to send your package. 

You can always contact us for any return question at shopharkel@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like White footwear bought at full price and every item bought during sales

We cannot accept returns on sale items or gift cards.

 

Refunds
if for any reason we cannot fufil your order due to the item purchase being sold out or any other reason, we will inform you and refund you within 24 working hours after you request for a refund. If more than 24 working hours have passed since we’ve concluded on your refund, and you still havent gotten your refund, please contact us at shopharkel@gmail.com, and it will be processed quickly